How to Connect Your Shopify Store with Chatterswift for WhatsApp Sales
Table of Contents
Shopify and Chatterswift Integration Overview
The Chatterswift Shopify integration allows you to seamlessly connect your e-commerce store with WhatsApp, enabling you to sell products directly through WhatsApp cart. This powerful integration syncs your shopify product catalog and enables automated order notifications, abandoned cart recovery, and more.
Sell directly through WhatsApp with your Shopify products
Benefits of Integration
- Familiar WhatsApp shopping experience
- Automated abandoned cart recovery
- Personalized shopping assistance
Prerequisites
Requirements Checklist
- Active Shopify store
- Admin access to your Shopify account
- Chatterswift Growth plan or above
- WhatsApp Business API number
- Facebook Business Manager account (for catalog sync)
Shopify Requirements
- Active Shopify subscription
- Products properly set up in Shopify
- Shopify Payment gateway configured
Chatterswift Requirements
- Chatterswift Growth plan or higher
- Verified WhatsApp Business API number
- Facebook catalog created (for product sync)
Installing the Chatterswift Shopify App
Select Your Store
Ensure your store is selected in the top-right dropdown. If you manage multiple stores, select the correct one.
Install Chatterswift App
- From Shopify sidebar, click "Apps"
- Search for "Chatterswift" in Shopify App Store
- Click "Add app" and approve permissions
Connecting Your Accounts
Open Chatterswift App in Shopify
After installation, click "Chatterswift" under installed apps in your Shopify admin.
Connect Existing Account
Click "Connect Existing Account" to link the Shopify app with your Chatterswift account.
Connect Your Store
- Enter your Shopify store URL (yourstore.myshopify.com)
- Click "Connect"
- Return to Shopify app and refresh
Using Chatterswift Shopify Features
Product Catalog Sync
Sync your Shopify products to WhatsApp for direct sales through chat.
- In Chatterswift, go to Dashboard > Catalog
- Click "Setup Catalog"
- Enter your Facebook Catalog ID
- Return to Shopify app and click "Sync Products Now"
Abandoned Checkout Recovery
Recover lost sales by automatically reminding customers about abandoned carts.
- In Chatterswift, go to Platforms page
- Scroll to App Integrations, click "Manage Settings"
- Toggle "Abandoned Checkout Notification"
- Create a template message and set reminder intervals
- Click "Save Settings"
Order Notifications
Customers receive automated order confirmations and updates via WhatsApp.
To test order flow:
- Add products to cart in your whatsapp cart
- Place a test order
- You'll receive checkout template on WhatsApp
- Click "Pay" button to go to checkout page
- Use test payment details (card number "1")
- Receive confirmation template after payment
Frequently Asked Questions
How long does product sync take?
Initial product sync can take up to 24 hours as Facebook reviews your catalog. Subsequent updates are faster.
What if my products don't appear in WhatsApp?
First check that your Facebook catalog is properly connected. If issues persist, contact Chatterswift support with your store details.
Pratik Patil
Developer at chatterswift