Guide

Migrating Your WhatsApp Business Number to chatterswift: A Complete Guide

Pratik Patil

Feb 26, 2025

3 min read

Understanding Error

Error Message

"The phone number you are trying to send messages from is not linked to your WhatsApp account"

If you've encountered this error while trying to set up your WhatsApp Business number with chatterswift, you're not alone. This common error occurs during the migration process from one WhatsApp Business Solution Provider (BSP) to another.

Why This Error Occurs

When migrating a WhatsApp Business phone number from one service provider to another, your number remains linked to the previous provider until the migration process is properly completed. The error message indicates that the system cannot authenticate your phone number because:

Two-step verification is still active on your previous service provider

The registration process with the new provider (chatterswift) cannot be completed until this is resolved

Prerequisites for a Successful Migration

Requirements

Your Meta Business Account must have a verified status
Your existing WhatsApp Business Account (WABA) must have an "approved" status
A valid payment method must be attached to your WABA
Two-step verification must be disabled on your business phone number

Step-by-Step Migration Guide

Disable Two-Step Verification (Critical)

Important Note

This is the most crucial step for resolving this error. You cannot complete the migration until two-step verification is disabled.

If you own your WABA:

1
Log in to the WhatsApp Manager
2
Navigate to your business phone number settings
3
Follow the steps for changing your PIN
4
Click "Turn off two-step verification" in the final step
5
Check your email for a verification link and click it to confirm

If your WABA is managed by another BSP:

1
Contact your current Solution Provider
2
Request them to disable two-step verification for your number
3
Confirm with them once this action is completed

Register with chatterswift

After successfully disabling two-step verification:

1
Return to your chatterswift dashboard
2
Navigate to the phone number registration section
3
Follow the prompts to complete the registration process
4
Verify your number when prompted

Verify Success

Once registration is complete:

1
Check your account health status in the chatterswift dashboard
2
The error should no longer appear
3
Your phone number should show as "AVAILABLE" for messaging

Common Issues and Troubleshooting

Still Seeing Error?

Double-check that two-step verification is fully disabled
Ensure you've completed verification by visiting link through email by Meta.
Wait at least 30 minutes for systems to sync before trying again

Migration Taking Too Long?

The migration process typically takes up to 24 hours to complete
If it's been longer than 24 hours, contact chatterswift support

Maintaining Your WhatsApp Business Account

After successful migration, we recommend:

✓
Verifying your business profile information is up to date
✓
Testing message delivery to ensure everything is functioning properly

Need Further Assistance?

If you've followed all steps but are still experiencing issues, our support team is ready to help. Contact us through your chatterswift dashboard or email support@chatterswift.com.

This guide is based on Meta's official WhatsApp Business API documentation and has been adapted specifically for chatterswift customers.