Privacy Policy

    Last updated: October 2025

    This policy explains how ChatterSwift collects, uses, and protects your information when you use our service.

    Table of Contents

    1. Information We Collect

    A. Merchant Data (You, the Business Owner)

    When you connect ChatterSwift to your WhatsApp Business account and Shopify store, we collect:

    • Business profile information (WhatsApp Business API credentials, store name, contact details).
    • Shopify access token & store details (for catalog syncing and order processing).

    B. Customer Data (Your WhatsApp Shoppers)

    Since ChatterSwift facilitates WhatsApp commerce, we do store:

    • Customer WhatsApp name and number.
    • Chat interactions.

    We do NOT store:

    • Payment information (handled securely by Shopify).
    • Sensitive personal data beyond what's required for order fulfillment.

    2. Pricing

    Shopify App Subscription

    $40/month

    Billed monthly through Shopify App Store

    The Shopify app subscription enables seamless integration between your Shopify store and WhatsApp Business, allowing you automate order updates of customers directly through WhatsApp.

    ChatterSwift Platform Requirement

    Growth Plan or Higher Required

    In addition to the Shopify app subscription, you must maintain an active ChatterSwift platform subscription at the Growth plan level or higher.

    Why do I need both?

    • Shopify App ($40/month): Provides the Shopify integration features
    • ChatterSwift Growth Plan: Powers the WhatsApp Business API, message scheduling, bulk campaigns, chatbots, analytics, and all core platform features

    Note: Both subscriptions are required for full functionality. The Shopify app will not work without an active ChatterSwift Growth plan or higher.

    3. How We Use This Data

    We process information only to provide our services:

    send order confirmation → To share order summary for confirmed purchases via whatsapp.

    Send reminders → For abandoned checkouts via WhatsApp.

    4. Data Storage & Security

    Encrypted databases

    All customer data is stored securely.

    Access controls

    Only authorized personnel can access data.

    Retention policy

    Data is kept only as long as necessary (or per legal requirements).

    5. Third-Party Data Sharing

    We do not sell your data. However:

    Shopify

    Manages payments & orders under their Privacy Policy.

    6. Changes to This Policy

    We may update this policy. Continued use of ChatterSwift = acceptance of changes.

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